FAQs
Answers to some of the most frequently asked questions
We grouped questions by topic for easier discoveribility
General FAQ
General questions about our software
What features does Enki IQ offer?
Enki IQ is an AI-powered sales intelligence platform built to give B2B sales professionals a strategic edge at every stage of the deal cycle — from territory planning all the way through to close.
Territory Planning & Prioritization. AI-scored territory plans rank your accounts using Enki's proprietary dynamic scoring framework — continuously weighing ICP fit, firmographic signals, and market timing to surface the accounts most likely to convert, right now. StackCrawler detects the technology stack of every target account, identifying complementary and competing platforms automatically. The territory plan itself is authored by Claude Opus 4.6 — synthesizing thousands of unique data points across your account research, contact intelligence, firmographic signals, and market context to surface strategic insights you simply won't find anywhere else. PipeGen then generates a fresh weekly outreach plan with prioritized accounts, contacts, and personalized messaging — so Monday morning always has a clear starting point.
Account & Contact Intelligence. Every account gets deep AI research powered by Gemini Deep Research — comprehensive background analysis that runs in the background and surfaces strategic insights without any manual digging. Contact enrichment pulls from Apollo.io and BrightData across tiered research depths, from basic firmographic enrichment through full decision-maker intelligence. Financial news, industry news, and market signals are automatically synced for your accounts on an ongoing basis.
Foresight — Predictive Deal Intelligence. Foresight is Enki IQ's most distinctive capability. It generates forward-looking strategic theses about why a target account will need your solution — before the pain becomes obvious to your competitors. Pain lifecycle tracking maps each account across five stages from latent to crisis, with evidence-backed confidence scoring drawing on financial, hiring, technology, market, and competitive signals. Foresight theses convert directly into pursuit playbooks with engagement timelines and actionable deal plans.
Opportunity Management & Deal Progression. Enki IQ introduces the concept of Stage Zero — the ability to start working a deal from a Foresight thesis before it ever enters your formal pipeline. From there, AI-generated action plans derived from pursuit playbooks give reps phase-by-phase guidance with completion milestones. Deal health scoring provides a composite view of MEDDPIC qualification, stage velocity, stakeholder engagement, and Foresight signal strength in a single number.
MEDDPIC Qualification. Every MEDDPIC section has a confidence score from 0–100, with AI coaching prompts that activate when qualification falls below the threshold for the current deal stage. Sections are auto-populated from Foresight research from the start — so reps begin with intelligence, not a blank slate.
Discovery Call Planning. Enki IQ generates Sandler-methodology call plans with structured pain funnels that move from surface-level discovery through operational impact to financial quantification. Discovery questions are tailored to each opportunity's Foresight thesis and competitive landscape, with question status tracked across calls so nothing falls through the cracks.
Stakeholder & Decision-Maker Mapping. KDM scoring powered by Gemini 3.1 Pro helps identify and prioritize the right people in every account. The buying committee visualization maps roles, influence levels, and competitor-tie warnings — and cross-references directly with MEDDPIC to surface Economic Buyer and Champion candidates.
Competitive Intelligence. Enki IQ surfaces primary competitors, differentiation points, vulnerabilities, and win themes for every opportunity. Competitor-tie detection flags existing vendor relationships on contacts before you walk into a room.
Dashboard & Workflow. The command-center dashboard surfaces today's priorities, your action queue, and tabbed intelligence panels in a single view. Google Calendar integration loads account and contact context ahead of every meeting automatically. The Signal Feed aggregates Foresight evidence, market intelligence, financial news, and deal activity into a single chronological stream — so nothing important gets missed.
AI Assistant & Semantic Search. Powered by Claude Sonnet 4.6, Enki IQ's conversational AI assistant has full access to your accounts, contacts, opportunities, and research via semantic vector search. Every piece of your data is embedded with Voyage AI for intelligent retrieval — so the assistant answers from your actual pipeline and account data, not generic knowledge.
Can I integrate Enki IQ with other tools and platforms I'm already using?
Yes — Enki IQ connects natively with the core platforms sales professionals rely on every day, with more integrations shipping throughout 2026.
CRM & Contact Enrichment. Apollo.io connects via OAuth to automatically enrich your contacts with titles, phone numbers, and firmographic data across all research depth levels. BrightData powers deep-dive contact research for key accounts, gathering LinkedIn profiles, company intelligence, and signals that go beyond what structured APIs alone can provide.
Technology Intelligence. StackCrawler automatically detects the technology stack of your target accounts — surfacing the CRM, ERP, cloud providers, and platforms each company runs on. Critically, the technologies Enki IQ searches for aren't static. They adapt dynamically based on your company's product, use case, and competitive landscape — so you're always surfacing the signals that matter to your ICP, not a generic list. This feeds directly into Enki IQ's ICP scoring and territory planning, so you know exactly where your solution fits before the first conversation.
Calendar & Scheduling. Google Calendar connects via OAuth to pull your upcoming meetings directly into Enki's Dashboard and Meeting Room — so when you walk into a call, account and contact intelligence is already loaded and waiting.
Data Import & Export. Bulk-load your existing accounts and contacts via CSV during onboarding. Attach documents directly to opportunities, generate PDF reports and deal documentation, and export at any time.
News & Market Intelligence. Enki IQ automatically syncs financial news, industry news, and territory signals for your accounts in the background — continuously feeding the Signal Feed and Foresight evidence pipeline without any manual input required.
Authentication. Clerk supports Google, Microsoft, and email-based SSO, so your team can sign in with existing corporate credentials from day one.
Coming Q2 2026. Native Zoom integration with full OAuth and webhook support will bring real-time meeting intelligence, live AI analysis, and post-call summaries directly into the Meeting Room. Deepgram voice transcription will follow, enabling live MEDDPIC capture and pain ladder detection during active calls — turning every conversation into structured deal intelligence automatically. HubSpot CRM sync will let you push Enki IQ's account intelligence, contact enrichment, and deal insights directly into your existing pipeline. Slack integration will surface Enki alerts, Foresight signals, and deal updates where your team already communicates. And Zapier connectivity will open Enki IQ up to thousands of additional tools — so you can automate workflows across your entire revenue stack without writing a line of code.
Pricing questions
Pricing-related questions our customers ask the most
What is your refund policy?
Enki IQ does not offer refunds on any plan. We encourage you to explore the platform fully during your trial period so you can make a confident decision before committing to a paid plan.
Monthly plans may be cancelled at any time. Your account — including all research, Foresight theses, contacts, and opportunity data — remains fully accessible until the end of your current billing cycle. After that, your account will be suspended. If the account remains inactive for 90 days following suspension, it will be marked for deletion.
Annual plans are non-refundable and will automatically renew at the end of each term. If you'd like to cancel an annual plan, please notify our team at least 30 days prior to your renewal date — cancellation requests received after that window will take effect at the end of the following term.
We believe in full transparency: no hidden cancellation fees, no surprise renewals, and no pressure. If you have any questions about your account status or upcoming renewal, our support team is happy to help.
Do you offer discounts for large enterprise clients?
Yes, we offer customized pricing plans for large enterprise clients to ensure that our solution meets their specific needs at the best value. Discounts are available based on the number of users, the length of the subscription, and the scope of features required. Enterprise clients can also benefit from dedicated support, custom integrations, and training sessions. For a personalized quote and to discuss your enterprise needs, please contact our sales team.
Are there any additional fees beyond the subscription price?
Each Enki IQ plan includes a monthly allocation of deep research credits that reset at the start of every billing cycle — covering AI-powered account research, contact intelligence, Foresight thesis generation, and territory planning.
Here's the thing: Enki IQ is intentionally designed so that the vast majority of users will never need to think about credits at all. Deep research is expensive — in time, in cost, and in attention. That's why we built the platform around a tiered account model. Your Tier 1 accounts are where your energy belongs, and that's where deep research is deployed. Tier 2 and Tier 3 accounts receive lighter-touch enrichment that's more than sufficient for monitoring and prioritization at that stage of the relationship.
At the end of each month, Enki IQ automatically re-scores your entire territory. Our proprietary AI reviews signals across your account list and makes recommendations on which accounts should move up or down in tier — so your deep research credits are always being deployed against the accounts that deserve them most, not wasted on accounts that aren't ready to move.
If you're working your Tier 1 accounts the way Enki IQ empowers you to, your monthly credit allocation will comfortably cover everything you need. For the rare cases where you need additional capacity mid-cycle, credit packs are available for purchase at any time. There are no hidden fees, no per-seat add-ons for core features, and no surprises on your bill.
Security questions
Security-related questions our customers ask the most
How does Enki ensure the security and privacy of my data?
Enki is built security-first — privacy and data protection aren't features layered on top, they're foundational to how the platform is architected. Here's what that looks like in practice.
Authentication & Identity. Every API request is authenticated before any data is touched. Clerk manages all user sessions, and every Lambda function verifies identity independently — there is no anonymous access anywhere in the stack.
Data Isolation. Every record in Enki — your accounts, contacts, opportunities, research, MEDDPIC captures, Foresight theses, and all AI-generated content — is exclusively scoped to your user identity. Row-Level Security at the PostgreSQL layer enforces this at the database level, independent of application logic. Lambda functions apply a second layer of user-ID filtering on every query. Even your AI search results are isolated — Voyage AI vector embeddings are always user-scoped, so your semantic data never surfaces in another user's results.
Encryption. All data is encrypted at rest via AWS KMS on the Aurora cluster, and all secrets are encrypted in AWS Secrets Manager. Every data transfer across the stack — CloudFront to browser, API Gateway to Lambda, Lambda to Aurora, and all third-party AI API calls to Gemini, Claude, and Voyage AI — travels over HTTPS/TLS.
Network Security. The database has no public internet access. Aurora PostgreSQL runs inside a private AWS VPC, reachable only by explicitly authorized Lambda functions and ECS tasks. Frontend assets in S3 are accessible exclusively through CloudFront's Origin Access Control — never directly.
Least-Privilege Access. Four tightly scoped IAM roles ensure every Lambda function group has only the AWS permissions it needs — nothing more. Credentials are never hardcoded; all secrets are fetched at runtime from Secrets Manager.
Infrastructure Integrity. All infrastructure is managed through version-controlled CloudFormation templates, providing a full audit trail of every change and eliminating configuration drift. Deletion protection is enabled on all database resources, with retention policies that preserve data even if infrastructure stacks are modified.
Observability & Monitoring. Sentry monitors all 110+ Lambda functions with contextual error tagging for rapid anomaly detection. Datadog RUM tracks frontend behavior in real time. CloudWatch Logs retain 30 days of logs across all functions for audit and forensic review.
What measures does Enki take to ensure data encryption?
Encryption is applied at every layer of the Enki stack — not just the database, but every connection, credential, and data transfer across the entire platform.
Data at Rest. The Aurora PostgreSQL database cluster is fully encrypted at rest using AWS-managed KMS keys, covering all database files, automated backups, and snapshots.
Data in Transit. Aurora enforces SSL/TLS on all database connections. Lambda functions communicate with the database exclusively via the RDS Data API over HTTPS — raw, unencrypted TCP connections are never used.
Secrets & Credentials. Every API key, database password, and third-party token is stored in AWS Secrets Manager, which encrypts secret values at rest with KMS. Credentials are fetched securely at runtime by the shared authentication layer — they are never hardcoded, logged, or stored in environment variables.
Frontend Traffic. All application traffic is served through Amazon CloudFront over HTTPS/TLS. Static assets stored in S3 are only accessible via CloudFront's Origin Access Control — direct S3 access is blocked entirely.
API Layer. Every API Gateway endpoint is HTTPS-only. Clerk authentication tokens are transmitted exclusively over encrypted channels on every request.
AI & Vector Data. All calls to the Voyage AI embedding API — both sending text and receiving vector data — are made over HTTPS, ensuring your data is encrypted in transit even through the AI processing pipeline.
How does Enki IQ comply with international data protection regulations?
How does Enki comply with international data protection regulations?
Enki is built on a security-first architecture, and we are actively working toward formal compliance certifications to match the enterprise-grade protections already embedded in the platform.
SOC 2 Type II — In Progress. We are actively preparing for SOC 2 Type II certification. Our path to certification is accelerated by the fact that the majority of required controls are already in place — least-privilege IAM roles, per-user Row-Level Security at the database layer, AES-256 encryption at rest, TLS for all data in transit, secrets management exclusively through AWS Secrets Manager, CloudWatch audit logging across all 110+ Lambda functions, CI/CD review gates before every production deployment, and 24/7 security monitoring with defined incident response procedures. We run entirely on AWS, which itself maintains SOC 2 Type II certification — meaning we inherit AWS's physical security, network controls, and operational safeguards across all compute, storage, and database services.
GDPR Alignment. We are building toward full GDPR compliance for EU data subjects. We collect only the data necessary to deliver the service. Every record is scoped to the authenticated user — your data is never pooled with other customers. Upon account termination, users have a 30-day window to export their data before it is securely deleted. Data portability is available at any time. Data Processing Agreements (DPAs) are available for enterprise customers upon request.
CCPA Adherence. Enki adheres to California Consumer Privacy Act requirements, including the right to know what data is collected, the right to deletion, and the right to opt out of data selling. Enki IQ does not sell customer data — full stop.
Your Data Is Yours. You retain full ownership of all data in Enki IQ. None of your data is shared, sold, or used to train third-party AI models. All AI processing — Gemini Deep Research, Claude, and Voyage AI — is performed via paid API access where provider terms explicitly exclude customer data from model training.
Built on Certified Infrastructure. Every provider in the Enki stack maintains its own rigorous certifications:
AWS — SOC 2 Type II, ISO 27001, GDPR-ready
Clerk — SOC 2 Type II
Sentry — SOC 2 Type II
Anthropic (Claude) — SOC 2 Type II; does not train on customer data
Google (Gemini) — ISO 27001, SOC 2; does not train on paid API data
Voyage AI — API data not used for model training
What's Next. Our compliance roadmap includes completing our SOC 2 Type II audit, formalizing GDPR compliance with a dedicated Data Protection Officer, and evaluating ISO 27001 certification as we scale. We view compliance not as a checkbox but as an ongoing commitment — the security architecture is already enterprise-grade, and the formal certifications are the natural next step.
For compliance or security questions, reach out to our team at security@enkiq.ai.
Can I control who has access to my data within Enki?
Yes — and beyond access controls, Enki enforces strict data isolation by design. Your data isn't just hidden from other users; it's architecturally impossible for another user to access it.
Everything is yours alone. Every record in Enki — your accounts, contacts, opportunities, MEDDPIC captures, research outputs, Foresight theses, and pipeline data — is tied to your authenticated identity via a user-scoped foreign key. There is no shared data pool.
The database enforces it. PostgreSQL Row-Level Security policies ensure that every query is automatically filtered to your user ID. Even in the hypothetical scenario of an application bug, the database itself acts as a hard barrier against cross-user data access.
Then the application enforces it again. Every Lambda function independently filters by user ID on every query — a second layer of isolation that operates entirely separately from the database-level policies.
Your AI search is isolated too. The semantic search and AI assistant features are powered by vector embeddings that are scoped to your account. Your search results, research outputs, and AI-generated intelligence never mix with another user's data.
Every request is authenticated. Session tokens issued by Clerk are validated on every single API request. There is no anonymous access, no cross-session data bleed, and no unauthenticated endpoints.
What steps does Enki take to protect against data breaches?
Security isn't an afterthought at Enki — it's architectural. The platform is built with multiple independent layers of defense so that no single point of failure can expose your data.
Network Isolation. The database never touches the public internet. Aurora PostgreSQL runs inside a private AWS VPC, accessible only to authorized Lambda functions within designated security groups.
User Data Isolation. Every table containing user data enforces row-level security at the database layer — your data is cryptographically scoped to your account and cannot be queried by another user under any circumstances. All AI-generated vector embeddings follow the same rule: they are user-scoped and never shared across accounts.
Least-Privilege Access. Enki operates with four tightly scoped IAM roles — each internal service only has permission to do exactly what it needs to do, nothing more. Credentials are stored exclusively in AWS Secrets Manager, never in code or environment variables.
Authentication on Every Request. User authentication is handled by Clerk, with session tokens validated on every single API request through a shared authentication layer. There are no unprotected endpoints.
Encryption Throughout. All data is encrypted at rest on the Aurora cluster. All data in transit is encrypted via HTTPS/TLS across every endpoint and CloudFront distribution.
Continuous Monitoring. Sentry and Datadog run continuously across the stack, providing real-time error tracking, anomaly detection, and alerting on unexpected behavior.
Auditable Infrastructure. All five of Enki's CloudFormation stacks are version-controlled, meaning every infrastructure change is tracked, reviewable, and reproducible — eliminating configuration drift and maintaining a full audit trail.
How does Enki handle data backup and recovery?
Your data is protected by multiple layers of automated backup and recovery infrastructure. Enki's database runs on AWS Aurora PostgreSQL Serverless v2 with daily automated backups and a 7-day retention window, giving you point-in-time recovery down to the second — so in the unlikely event of an issue, we can restore to virtually any moment within that window.
The database cluster has deletion protection enabled, meaning it cannot be accidentally removed via the console or API. On top of that, our infrastructure is configured with retention policies that preserve the database cluster, instance, and subnet group even if the underlying infrastructure stack is modified — an extra safeguard against accidental data loss.
All data is encrypted at rest on the Aurora cluster, and frontend assets are stored redundantly on AWS S3 with CloudFront distribution. Our entire infrastructure is codified in version-controlled CloudFormation templates, meaning a full environment reconstruction is repeatable and auditable at any time.
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