Enki IQ does not offer refunds on any plan. We encourage you to explore the platform fully during your trial period so you can make a confident decision before committing to a paid plan.

Monthly plans may be cancelled at any time. Your account — including all research, Foresight theses, contacts, and opportunity data — remains fully accessible until the end of your current billing cycle. After that, your account will be suspended. If the account remains inactive for 90 days following suspension, it will be marked for deletion.

Annual plans are non-refundable and will automatically renew at the end of each term. If you'd like to cancel an annual plan, please notify our team at least 30 days prior to your renewal date — cancellation requests received after that window will take effect at the end of the following term.

We believe in full transparency: no hidden cancellation fees, no surprise renewals, and no pressure. If you have any questions about your account status or upcoming renewal, our support team is happy to help.

Yes, we offer customized pricing plans for large enterprise clients to ensure that our solution meets their specific needs at the best value. Discounts are available based on the number of users, the length of the subscription, and the scope of features required. Enterprise clients can also benefit from dedicated support, custom integrations, and training sessions. For a personalized quote and to discuss your enterprise needs, please contact our sales team.

Each Enki IQ plan includes a monthly allocation of deep research credits that reset at the start of every billing cycle — covering AI-powered account research, contact intelligence, Foresight thesis generation, and territory planning.

Here's the thing: Enki IQ is intentionally designed so that the vast majority of users will never need to think about credits at all. Deep research is expensive — in time, in cost, and in attention. That's why we built the platform around a tiered account model. Your Tier 1 accounts are where your energy belongs, and that's where deep research is deployed. Tier 2 and Tier 3 accounts receive lighter-touch enrichment that's more than sufficient for monitoring and prioritization at that stage of the relationship.

At the end of each month, Enki IQ automatically re-scores your entire territory. Our proprietary AI reviews signals across your account list and makes recommendations on which accounts should move up or down in tier — so your deep research credits are always being deployed against the accounts that deserve them most, not wasted on accounts that aren't ready to move.

If you're working your Tier 1 accounts the way Enki IQ empowers you to, your monthly credit allocation will comfortably cover everything you need. For the rare cases where you need additional capacity mid-cycle, credit packs are available for purchase at any time. There are no hidden fees, no per-seat add-ons for core features, and no surprises on your bill.